Privacy Policy

ENIKEYS operates the website https://www.enikeys.com and provides digital products, game keys, account services, customer support and related online services.

For questions about this Privacy Policy or your personal information, you may contact us through the contact details available on our website.

This Privacy Policy applies to visitors, customers, account holders and users of the ENIKEYS website and services.

This policy covers personal information collected directly from you, automatically through your use of the website, and from service providers involved in payments, fraud prevention, analytics, support, hosting and website security.

We may collect the following categories of personal information, depending on how you use the website:

• Account information, such as name, email address, login status, account ID and authentication-related data.
• Order information, such as purchased products, order history, billing-related details, delivery of digital products, refunds and customer service history.
• Payment-related information, such as payment status, transaction references and fraud-prevention signals. Full card details are handled by external payment providers and are not stored by ENIKEYS unless clearly stated otherwise.
• Contact and support information, such as messages you send us, support requests, complaints and related communications.
• Technical and usage information, such as IP address, browser type, device type, operating system, pages viewed, product views, referring pages, approximate location, timestamps, error logs and security logs.
• Cookie consent information, such as whether you accepted or rejected non-essential cookies.
• Marketing and analytics information, only where permitted by law and, where required, after your consent.

We collect personal information in the following ways:

• When you create an account, log in, place an order, contact support or submit information through the website.
• Automatically when you browse the website, through essential cookies, server logs and security tools.
• Through non-essential analytics or marketing tools only after you accept non-essential cookies.
• From external service providers such as payment processors, fraud-prevention tools, hosting providers, analytics providers and customer support systems.

We use personal information for the following purposes:

• To provide and operate the website and services.
• To create, manage and secure user accounts.
• To process orders and deliver digital products.
• To provide customer support and respond to requests.
• To manage refunds, disputes, fraud prevention and abuse prevention.
• To maintain website security, prevent unauthorized access and protect our users and services.
• To comply with legal, tax, accounting, regulatory and law-enforcement obligations.
• To improve the website, products, user experience and performance.
• To run analytics, advertising, retargeting or marketing tools only where legally permitted and, where required, after consent.

Where Israeli privacy law or other applicable law requires consent, we process personal information based on informed consent.

In other cases, we may process personal information where it is necessary to provide the services you requested, operate and secure the website, comply with legal obligations, prevent fraud or protect legitimate business interests, subject to applicable law.

You are not required to provide personal information unless it is necessary to provide a specific service, such as account access, order processing, payment handling or customer support. If you choose not to provide required information, we may not be able to provide that service.

We use cookies and similar technologies to operate the website, keep it secure, remember cookie choices and, only after consent, measure usage or run analytics and marketing tools.

Cookies are small files stored on your browser or device. Some cookies are essential for the website to work. Others are optional and are used only if you accept them.

When you visit the website, you may accept or reject non-essential cookies.

If you reject non-essential cookies, the website will still work, but analytics, marketing and non-essential tracking tools will not run.

If you accept non-essential cookies, we may use analytics and marketing tools such as Google Tag Manager and related services to measure website usage and product interactions.

Your cookie choice is stored in a cookie named cookieconsent. This cookie stores whether you accepted or rejected non-essential cookies.

We may use Google Tag Manager and related analytics or marketing tools to understand website usage, measure product views, improve performance and evaluate marketing activity.

These tools may process information such as page views, product views, browser and device information, approximate location, timestamps, referring pages and interaction events.

Google Tag Manager, analytics and marketing tracking are loaded only after you accept non-essential cookies, unless a tool is strictly necessary for security or website functionality.

You may change or withdraw your cookie consent at any time by clearing your browser cookies or using cookie settings where available on the website.

If you withdraw consent, non-essential analytics and marketing tools will stop running from that point onward. This does not affect processing that occurred before consent was withdrawn.

We do not sell personal information. We may share personal information only where necessary for the purposes described in this Privacy Policy.

We may share personal information with:

• Hosting, infrastructure and security providers.
• Payment processors and fraud-prevention providers.
• Customer support, email, communication and notification providers.
• Analytics and marketing providers, only where permitted and after consent where required.
• Professional advisers such as accountants, lawyers and compliance consultants.
• Authorities, regulators, courts or law-enforcement bodies where required by law or necessary to protect legal rights.

Payments may be processed by external payment providers. These providers may collect and process payment information according to their own privacy policies and legal obligations.

ENIKEYS may receive payment status, transaction identifiers, fraud-prevention signals and limited billing-related information, but we do not intentionally store full credit card numbers unless explicitly stated otherwise.

Some of our service providers may process or store personal information outside Israel, including in countries that may have different data protection laws.

Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual commitments, security measures and working with reputable service providers.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

These measures may include access controls, secure hosting, encryption where appropriate, authentication controls, monitoring, backups and security logging.

No online service can guarantee absolute security. You are responsible for keeping your login details secure and for notifying us if you suspect unauthorized access to your account.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention may include:

• Account information is generally kept while your account is active.
• Order and transaction records may be kept for legal, tax, accounting, fraud-prevention and dispute-resolution purposes.
• Support messages may be kept as needed to handle requests, maintain service records and protect legal rights.
• Security logs may be kept for a limited period to protect the website and investigate abuse.
• Analytics data is kept according to the retention settings of the relevant analytics provider.
• Cookie consent records are kept for the duration necessary to remember your choice.

Subject to applicable law, you may have rights regarding your personal information, including the right to request access to personal information held about you and the right to request correction of inaccurate or incomplete personal information.

Depending on the applicable law and your location, you may also have the right to request deletion, restriction, objection to certain processing, portability or withdrawal of consent.

To exercise your rights, contact us through the contact details available on the website. We may need to verify your identity before responding to a request.

If we send marketing communications, we will do so in accordance with applicable law.

You may unsubscribe from marketing emails or messages using the unsubscribe method provided in the message or by contacting us.

Service messages related to your account, orders, security, payments or support are not marketing messages and may still be sent where necessary.

The website and services are not intended for children under the age required by applicable law to use online commercial services without parental consent.

We do not knowingly collect personal information from children where parental consent is required. If you believe a child provided us with personal information improperly, please contact us.

If the website allows reviews, comments or other user-generated content, the information you submit may be visible to other users depending on the feature.

Do not submit personal information in public areas unless you want it to be visible.

The website may include links to third-party websites, platforms or services. We are not responsible for the privacy practices of third parties.

You should review the privacy policies of third-party services before using them.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.

If we make material changes, we may provide additional notice where required by law.

For questions, requests or complaints about this Privacy Policy or how we handle personal information, contact ENIKEYS through the contact details available on the website.

Privacy contact: [email protected] Please include enough information for us to understand and respond to your request.